Return & Refund Policy

Starfashion is committed to providing high-quality products and ensuring customer satisfaction. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return and refund policy.

Returns

• You may request a return within 7 days of receiving your order.
• Items must be unused, unworn, and in original condition with all tags attached.
• To start a return, email us at returns@starfashionofficial.com with your order number and reason for return.
• Customers are responsible for return shipping costs unless the item received was defective or incorrect.

Refunds

• Refunds are issued after the returned product passes our quality check.
• Processing time: 7–10 business days back to your original payment method.
• Shipping charges are non-refundable.

Exchanges

• Exchanges are offered for size or item replacements (subject to availability).
• For exchange requests, email customers@starfashionofficial.com.

 

International Orders 

Return and Exchange Policy

We do not offer returns and exchanges on any international orders. However, if you receive a defective or damaged item, we will send a fresh item after necessary investigations. If the ordered product/size is out of stock, we will offer a full amount of store credit or a full refund.

Notification of Discrepancy

Notify us of any discrepancy within 10 days of delivery. We will not cater to any exchange/return requests after this period.

Exchange Rate Application

The current exchange rate will be applied to the refund of returned items.

Sale Item Compensation 

If the returned item goes on sale, compensation will be based on the current discounted price rather than the original purchase price.

Return Activity Monitoring

We monitor return activity for abuse and reserve the right to limit returns or exchanges at StarFashions online and offline stores in all instances. 

No Refund Policy

We have a No Refund Policy. However, refunds may be allowed in exceptional cases where the product is out of stock or defective. Your refund will be credited back to your original method of payment within approximately two weeks of processing. Depending on your bank, it may take up to two billing cycles for the credit to appear on your statement. All shipping and handling costs are non-refundable.

Refused Parcel Claims

We will not entertain any refund claims if the customer refuses to accept the parcel at the time of delivery. Instead, store credit (usable on the website ONLY) will be issued against the refused parcel once received back at our warehouse.

Out of Stock Articles

For out-of-stock articles, a partial refund (for paid orders) will be credited back to your account (if requested) after the remaining order is shipped. If the entire paid order is canceled, the refund will be processed within approximately two weeks.

Exchange Rate Application

The current exchange rate will be applied to the refund of returned or exchanged items.

Authenticity

Authorized Sellers Only

StarFashions does not take responsibility for items purchased from unauthorized sellers or individuals. We request our customers to only place orders from our official website, www.starfashionofficial.com, or any of our official StarFashions outlets to get original StarFashions products at actual prices. We are not responsible for purchases made from unauthorized resellers, individuals, Facebook, or Instagram pages.

Contact Us:

UAN/WhatsApp: 03XX XXXXXXX
Email: returns@starfashionofficial.com

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